/01 · Solutions
Possible solutions.
/01
Questions and answers on documents
Procedures, policies, technical documentation: the answer, with the passage and document it comes from.
/02
One search across all tools
SharePoint, Drive, Confluence, tickets and shared inboxes searched from one place.
/03
Field teams
Technicians and maintenance teams ask on their phone and get the manual page.
/04
Onboarding
New hires find the answers to their first questions on their own.
/05
Up-to-date documents
Contradictions and outdated documents are flagged to their owners.
/02 · Execution
Execution example.
/03 · Measurement
Indicators tracked.
Measured before, then every month. No figure promised.
- 01Questions resolved without escalation
- 02Time spent searching
- 03Documents flagged as outdated
- 04Usage by team
/04 · Guardrails
Guardrails.
In the code, from day one.
- Everyone only sees the documents they already have access to.
- Every answer cites its document; without a source, no made-up answer.
- No model trained on the company’s documents.
/05 · Systems
Connected systems.
And any tool with an API or files.
/06 · See also
Related functions.
/01
Customer service
Request triage, drafted answers with their sources, first line on chat and phone.
/03
Legal and compliance
Contract review against the legal playbook, deadlines, compliance questionnaires.